Terms of Service

01. Acceptance of Terms

By signing up for, accessing, or using WA Blaster AI (“the Service”), provided by Than Institute (“we”, “us”, “our”), you (“the Client”, “you”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

02. Description of Service

WA Blaster AI provides a done-for-you WhatsApp outreach automation platform, including AI-personalized messaging, send-timing management, reply tracking, and related configuration. We set up, configure, and manage this automation on your behalf following an onboarding discussion with you.

We do not sell, resell, or provide WhatsApp numbers, WhatsApp accounts, or any product owned or operated by WhatsApp Inc. or Meta Platforms, Inc. We provide software configuration and outreach management services that operate on infrastructure and numbers supplied by you.

03. Your WhatsApp Number & Account

The WhatsApp number(s) used in connection with the Service belong to you, the Client. You are the account holder and are solely responsible for that number and the WhatsApp account associated with it, including compliance with WhatsApp’s own Terms of Service and Business Messaging Policy.

We do not own, register, or hold any legal or contractual right over your WhatsApp number or account. Our role is limited to configuring the automation platform to operate through the number you provide.

04. No Affiliation with WhatsApp/Meta

Than Institute and WA Blaster AI are not affiliated with, endorsed by, or officially connected to WhatsApp Inc., Meta Platforms, Inc., or any of their subsidiaries or affiliates. “WhatsApp” is a trademark of Meta Platforms, Inc. We make no representations on their behalf and have no ability to influence their decisions regarding account status, restrictions, or bans.

05. Assumption of Risk

Please read this section carefully. WhatsApp/Meta may, at their sole discretion and without prior notice, restrict, suspend, or permanently ban any number used for automated or bulk messaging, regardless of the safeguards in place. We implement reasonable account health practices (natural send pacing, personalized messaging, and other precautions) to reduce this risk, but we cannot guarantee that your number will not be flagged, restricted, or banned by WhatsApp/Meta.

By using the Service, you acknowledge and accept that this risk exists, that it is inherent to any form of WhatsApp automation regardless of provider, and that responsibility for the WhatsApp number and any consequences to it rest with you, the number’s owner — not with Than Institute or WA Blaster AI.

06. Your Responsibilities

As the Client, you agree that you are responsible for:

• Ensuring you have the right to contact the individuals on any list you provide to us, and that you have obtained any consent required under applicable law, including Malaysia’s Personal Data Protection Act (PDPA);
• The accuracy of the contact lists, message content approvals, and business information you provide to us;
• Not using the Service to send unsolicited spam, deceptive content, or messages that violate WhatsApp’s Business Messaging Policy or any applicable law;
• Maintaining your own access to and security of the WhatsApp number and device(s) used with the Service;
• Promptly informing us of any changes to your business information relevant to how the Service is configured.

07. Onboarding & Configuration

Before the Service goes live, we conduct an onboarding discussion with you to understand your business, contact sources, and messaging goals. Based on this discussion, our team configures the messaging flows, timing, and automation logic specific to your use case. Configuration is performed by us; you do not need coding or technical setup on your end.

Any changes to your messaging flows, contact sources, or goals after the initial setup should be communicated to us so the configuration can be updated accordingly.

08. Workflow Scope & Additional Workflows

Each subscription includes configuration of one (1) messaging workflow/automation, agreed upon and finalized during onboarding.

Once a workflow has been confirmed and configured, it cannot be changed or amended under the base subscription. If you require a different or additional workflow after confirmation, this is treated as a new workflow request and is subject to an additional fee.

• Included in package: 1 workflow
• Additional workflow: RM300 per workflow
• Maximum: 2 workflows per subscription (1 included + 1 additional)

What counts as the “same” workflow: Updating variable details within the same message structure and trigger logic — such as the date, time, venue, or product name — does not count as a new workflow, even if this happens multiple times.

What counts as a “new” workflow: A request for a fundamentally different message flow, trigger, or structure — not just a change in event details.

Please review your workflow requirements carefully during onboarding, as changes after confirmation will incur the additional workflow fee stated above.

09. Fees & Payment

The Service is offered under the following plans:

• First Trial — RM499, billed monthly.
• 12 Month Subscription — RM5,688, billed as a single 12-month commitment (equivalent to approximately RM474/month).

Fees are payable in advance of each billing period. Failure to pay outstanding fees may result in suspension of the Service. Custom or agency plans may be arranged separately upon request and mutual agreement.

10. No Guarantee of Results

While we apply industry-informed practices to maximize engagement and reply rates, we do not guarantee specific outcomes such as a minimum number of replies, conversions, sales, or enrollments. Results depend on factors outside our control, including your industry, message content, target audience, and WhatsApp/Meta’s own platform behavior.

11. Data & Privacy

Any contact data you provide to us is used solely for the purpose of configuring and delivering the Service to you, and is handled in accordance with applicable data protection law, including the PDPA. We do not sell your contact data to third parties. Please contact us if you would like more detail on our data handling practices.

12. Limitation of Liability

To the maximum extent permitted by law, Than Institute and WA Blaster AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of your WhatsApp number, account restrictions or bans imposed by WhatsApp/Meta, loss of business, loss of data, or loss of anticipated revenue, even if we have been advised of the possibility of such damages.

Our total liability under these Terms, if any, shall not exceed the total fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

13. Termination

Either party may terminate the Service in accordance with the billing terms of the applicable plan. We reserve the right to suspend or terminate the Service if you breach these Terms, use the Service for unlawful purposes, or fail to make payment as agreed.

14. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active clients. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact Us

If you have any questions about these Terms of Service, please reach out to us using the contact details below.